Frequently Asked Questions

The Spring Exchange is being held at the Sheraton New Orleans Hotel, 500 Canal Street, New Orleans, LA 70130. Guest rooms are available on a first-come-first-served basis. 

You may register for the Spring Exchange by clicking here.

1. All cancellations must be submitted in writing to registration@siia.org.
2. Cancellations received in writing before January 29, 2026, will be eligible for a 50% refund, less an administrative fee of 3%.
3. Cancellations submitted between January 30 and February 26, 2026, will receive a 25% refund, less an administrative fee of 3%.
4. Cancellations made after February 26, 2026, will not be eligible for a refund, regardless of the reason specific to the attendee (e.g., illness, change of plans, bad weather, flight cancellations/changes, etc.), due to commitments related to staffing, food, and beverage.
5. Substitutions are allowed.
6. No refunds will be issued after February 26, 2026.

Hotel reservations must be made directly with the Sheraton New Orleans Hotel. For more information, visit the Hotel page by clicking here.

Please be aware of potential hotel reservation scams.  Click here for more information.

The SIIA room rate is $149 per night, plus taxes. This rate will be available until March 9, 2026, or until the room block is sold out, whichever comes first.

The attire for the Spring Exchange is business casual.

Please visit the registration desk to have your badge reissued. A replacement fee of $100
will apply.

For further information regarding the Spring Exchange, please contact SIIA at registration@siia.org or by calling 800.851.7789.